We're Online Incident History

System status

Functionalities

Admin

Operational
Covers all in-app functionalities available after logging in, including settings, services management, team management, inventory management, and editing of the booking site.

Booking Site

Operational
Handles all aspects of the booking site where clients book appointments, including pages for home, about, contact, portfolio, and services.

Account Login

Operational
Manages the login and authentication process, including handling passwords and secure access to your account.

Payment Processing

Operational
Manages all payment transactions, including checkout, refunds, gratuities, and deposits, along with the ability to receive and process payouts for yourself and your team.

Salon & Member Notifications

Operational
Manages notifications for new bookings, appointment reminders, and other updates, ensuring timely and relevant alerts for salon account owners and team members.

Client Notifications

Operational
Handles all client communications, including appointment confirmations, reminders, follow-ups, rebooking reminders, scheduling updates, cancellations, declines, and birthday notifications.

Marketing

Operational
Handles the creation and management of SMS and email marketing campaigns to engage and inform your clients.

Reporting & Analytics

Operational
Handles report creation and downloads, including Sales, Retail Sales, Sales Tax, Inventory, Transaction Detail, Most Valuable Clients, and Expenses. Also includes the Analytics Dashboard for real-time insights and data visualization.

Payroll

Operational
Manages the processing and administration of payroll, including running payroll and handling employee compensation.

GlossGenius Support

Operational
Ability to reach GlossGenius Support via chatbot, SMS, email, and phone.