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Incident history

September

No incidents reported

August
GlossGenius App & Web Disruption - Service Restored
Resolved

The GlossGenius app and web browser are now operational, and users should be regaining access.

Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable.

Thank you for your patience and understanding while we worked to restore service.

August 10 at 03:20 PM EDT

Resolved after 1h 48m

Client Notes Issue
Resolved

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

August 4 at 10:34 PM EDT

Resolved after 2h 51m

July
We may be experiencing some service interruptions.
Resolved

The disruption that some users may have experienced has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

July 30 at 02:45 PM EDT

Resolved after 27m

Slower Load Times
Resolved

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

July 22 at 12:30 PM EDT

Resolved after 56m

AI Receptionist Calls Failing
Resolved

The disruption that may have caused some inbound AI Receptionist calls to fail to connect has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

July 21 at 09:42 AM EDT

Resolved after 28m

iOS Experiencing Slow Loading Times on Appointment Details Screen
Resolved

Our engineers have resolved the issue affecting the appointment details screen and are implementing a fix. Thank you for your patience, and we appreciate your understanding.

July 14 at 06:05 PM EDT

Resolved after 16h 4m