No incidents reported
Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause.
We’ll share additional updates as we learn more. Thank you for your patience while we work through this.
Ongoing for 10d
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Resolved after 15m
The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.
Resolved after 42m
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Resolved after 2h 13m
The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Resolved after 47m
The GlossGenius app and web browser are now operational, and users should be regaining access.
Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable.
Thank you for your patience and understanding while we worked to restore service.
Resolved after 1h 48m
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Resolved after 2h 51m