8:02 PM EDT - 8:02 PM EDT (0min duration)
The disruption that some users may have experienced affecting deposits paid and temporarily not reflecting as expected has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
12:10 PM EDT
We are aware that some users may be experiencing issues when requesting reports to be sent to their email address. Our engineering team is investigating and working to resolve the issue.
As a workaround, you can download your reports directly from your GlossGenius account using a web browser.
Thank you for your patience as we work to restore normal operations.
8:42 PM EDT - Oct 14 12:00 PM EDT (15h17min duration)
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
2:11 PM EDT - 2:18 PM EDT (7min duration)
Text Marketing Campaigns Not Sending
Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause.
We’ll share additional updates as we learn more. Thank you for your patience while we work through this.
1:38 PM EDT - 1:53 PM EDT (16min duration)
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
3:59 PM EDT - 4:42 PM EDT (43min duration)
Reporting and Slowdown: Investigating
The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.
5:53 PM EDT - 8:07 PM EDT (2h14min duration)
We may be experiencing some service interruptions.
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
10:14 AM EDT - 11:02 AM EDT (48min duration)
The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
3:20 PM EDT - 5:08 PM EDT (1h48min duration)
GlossGenius App & Web Disruption - Service Restored
The GlossGenius app and web browser are now operational, and users should be regaining access.
Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable.
Thank you for your patience and understanding while we worked to restore service.
10:34 PM EDT - Aug 5 1:25 AM EDT (2h51min duration)
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.